Return Policy

Return Policy Guidelines

To ensure a smooth return and refund process, please refer to the following guidelines:

1. Products That Arrived Damaged
- If you receive a damaged product, please inform us within 48 hours of delivery by emailing [care@proadsindia.com] with clear photos or videos of the damage, including images before and after opening the package.
- Upon review and confirmation, we will arrange for an exchange within 15 days if the claim is valid.

2. Incorrect Product Delivered
- In the rare event that an incorrect product has been delivered, please contact us immediately with photos of the product received, along with order details.
- Once confirmed, we will promptly initiate an exchange process to provide the correct item.

3. Refund Process
- The mode and duration of refunds may vary depending on the original payment method. Refunds are generally processed within 7-10 business days once the returned product has been received and verified.
- Refunds will be credited to your original payment method unless otherwise specified.

Following these guidelines helps us provide a fair and efficient experience for all returns and refunds.