Returns, Refunds, Cancellations and Exchanges

What We Will Do Together:

Raise a return/replacement request within 7 days from the date of delivery, if you’ve received the wrong or expired product(s).

Please raise a request here with order and contact details: https://proadsindia/contact-us.

In case of damaged or missing product(s), raise a return/ replacement request within 2 days from the date of delivery.

·We do not provide reverse pick-up service, you will need to self-ship the product via any reliable courier partner.

After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.

Under what conditions can I return/ replace my product?

·Wrong product delivered.

·Expired product delivered.

·Damaged product delivered: – Physical damage/ tampered product or packaging

·Incomplete order: missing products.

Under what conditions will return/replacement requests not be accepted?

·Opened/ used/ altered products.

Original packaging (mono cartons, labels, etc.) missing.

·The return/ replacement request is generated after 7 days from the date of delivery.

·The damaged/ missing product is reported after 2 days from the date of delivery.

Can I cancel my order?

You can cancel an order from the CANCEL button on the order details page under the My Account

section. You just need to give a reason for cancellation and leave the rest to us.

PROADS reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer, which may include having a verbal or written confirmation from the customer.

Note: Orders can be only canceled till the status is “Ready to Ship.”

How will I receive the refund for my cancelled or returned product?

In the case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.

How long does it take to receive a refund for a cancelled order or returned product?

We will process your refund within 7 business days incase of cancellation of an order.In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.

Can I return part of my order?

Yes, you can return any products that are eligible for returns within 7 days of delivery.