Returns, Refunds, Cancellations and Exchanges

Under what conditions can I return/ replace my product?

·Wrong product delivered.

·Expired product delivered.

·Damaged product delivered: – Physical damage/ tampered product or packaging

·Incomplete order: missing products.

Return Policy Guidelines

To ensure a smooth return and refund process, please refer to the following guidelines:

1. Products That Arrived Damaged

- If you receive a damaged product, please inform us within 12 hours of delivery by emailing [care@proadsindia.com] with clear photos or videos of the damage, including images before and after opening the package.

- Upon review and confirmation, we will arrange for an exchange within 14 days if the claim is valid.

2. Incorrect Product Delivered

- In the rare event that an incorrect product has been delivered, please contact us immediately with photos of the product received, along with order details.

- Once confirmed, we will promptly initiate an exchange process to provide the correct item.

3. Refund Process

- The mode and duration of refunds may vary depending on the original payment method. Refunds are generally processed within 7 business days once the returned product has been received and verified.

- Refunds will be credited to your original payment method unless otherwise specified.

Following these guidelines helps us provide a fair and efficient experience for all returns and refunds.

How will I receive the refund for my cancelled or returned product?

In the case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 14 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.