FAQ 2

Once an order has been placed, none of the items can be changed or removed, and no items can be added.

Cancelling an order is time-sensitive so please reach out to us as soon as possible if you wish to cancel an order. If an order has already shipped out, then this cannot be cancelled. Please reach out to us via phone during our business hours at 8800580039 or via the CONTACT US page.

We accept UPI, Net Banking, Mobile Wallets, Credit & Debit Cards or Pay on Delivery.

After initiating the refund, it usually takes 5-7 business days to process, not including Saturdays, Sundays, and public holidays. Often, refunds are credited within 2 days. If there are any complications, you may need to file a chargeback request with your bank's customer service. To do this, complete a form and submit it to the issuing bank, including the transaction details and the reason for the chargeback request.

Your order wasn't confirmed for some reason, but please don't worry. Any amount that was charged will be returned to your original payment method within 48 hours. Also, if any cashback or funds from your wallet are used, they will be reinstated to your wallet.

PROADS Professional is renowned for pioneering India’s first biotin hair color using PROBIOSHINE technology, emphasizing responsible beauty and sustainable innovation.

PROADS offers a range of shades suitable for Indian skin tones, including natural blacks and browns.

Yes, PROADS hair colors are formulated to be gentle and effective across various hair types.

It’s a treatment designed to smooth hair, reduce frizz, and enhance shine using keratin.

Apply the serum to damp or dry hair, focusing on the scalp and areas prone to hair fall. Massage gently and leave it on; no rinsing is required.

While many PROADS products are salon-quality, they are available for individual purchase and home use.

It’s a shampoo formulated to neutralize unwanted yellow tones in blonde or gray hair, enhancing color vibrancy.

Yes, PROADS formulations are designed to be gentle, catering to sensitive scalps.

It’s suitable for daily use to maintain hair health and manageability.

PROADS offers less ammonia hair color options; please check specific product details.

Typically, unopened products have a shelf life of 2-3 years; refer to the packaging for exact details.

Yes, mixing shades is possible to achieve custom colors; it’s recommended to consult a professional for best results.

Results can last up to 3-5 months, depending on hair care practices.

PROADS is committed to responsible beauty; please refer to their official statements regarding animal testing.

Yes, but it’s advisable to perform a strand test and consult a professional to ensure desired results.

It removes metal particles from hair, preventing breakage and color distortion.

Some PROADS shampoos are sulfate-free; check individual product specifications.

Store in a cool, dry place away from direct sunlight to maintain product efficacy.

It’s recommended to use hair sprays on dry, styled hair for optimal hold.

It is available in 1000ml and 250ml sizes.

Yes, conducting a patch test 48 hours before application is recommended to rule out allergies.

For longevity of the treatment, use sulfate-free shampoos or those recommended by PROADS.

PROADS emphasizes sustainable innovation; refer to their sustainability policies for details.

Yes, it provides full gray coverage with a natural look.

Contact PROADS directly through their official channels to inquire about partnership opportunities.

Generally, 30-35 minutes; follow specific product instructions for best results.

Many PROADS products are paraben-free; verify individual product details.

Yes, it’s suitable for daily use to enhance hair smoothness and shine.

Products are available on the official PROADS website and select retail partners.

Yes, PROADS facial kits are formulated to be suitable for various skin types.

Free shipping is available for a limited time on all India orders. We require 1-2 business days for processing and shipping can take up to an additional 2-5 business days. Kindly note, processing and shipping times are subject to delays during major holidays.

We recommend consulting your physician for any concerns. All ingredients used are listed on our packaging as well as on each product page on the website. For more information please CONTACT US.